Verizon Launches New Site that Gives Hispanics an Inside View into the FiOS Experience – EnciendeteFios.com

Verizon today introduced www.EnciendeteFios.com, a fully interactive website that brings to life the advantages of FiOS – the nation’s fastest and most reliable Internet service offered on a mass scale, advanced TV and home phone services – in a unique and entertaining fashion.

“We wanted to create a unique online destination that provides pertinent information to Hispanic consumers,” said Oscar Madrid, director of multicultural marketing at Verizon. “Providing Spanish-speaking consumers with in-language information is important, but merely translating our existing content to Spanish was not enough. In order to fully connect with this important base of consumers, we needed to create an educational and informational site that would resonate with them at a functional and emotional level.

“This new website demonstrates Verizon’s commitment to delivering a premium online experience for our Hispanic consumers, and our promise to offer a superior entertainment experience,” said Madrid.

The website has been designed to enhance the dialogue with Hispanics in a culturally relevant way. Created to be user-friendly in order to heighten the learning experience, the website brings to life the relevance of the services that Verizon FiOS offers its customers in an interactive fashion. In order to complement www.verizon.com/espanol, this site enables a virtual hands-on interactive experience, and demonstrates how the FiOS experience can be relevant in enhancing their lifestyle.

The new Verizon website allows consumers to enjoy all of its content in English or Spanish, without it affecting the quality of the online experience. With one click, consumers can read about interactive personas, testimonials and other rich content in their language of choice.

Perhaps the most humanizing touch of www.EnciendeteFios.com is the customer portrayals and testimonials that the site contains. Upon entering the site, visitors are introduced to four distinct, yet relatable, consumers who live in some of the most diverse markets in the nation that are served by FiOS and who illustrate numerous ways consumers use FiOS services to simplify their lives and stay connected to what they love.

Click on the Opiniones tab to get a real taste of actual FiOS customer stories. Here, the testimonials given (both in Spanish and English), paint the truest picture of what FiOS can do for consumers.  Each one introduces the viewer to a real person or couple as they detail who they are, where they’re from, and how FiOS has impacted their lives.

The latest market research has shown that Hispanics are becoming increasingly tech-savvy. More and more consumers are increasingly relying on their home broadband connection as the number of connected devices and apps in the home grows, and Verizon’s all-fiber-optic FiOS has the bandwidth to keep pace with customers’ bandwidth needs today and in the future.

Enciéndete FiOS creates a personalized user experience that simplifies the decision process, guiding the consumer with intuitive tools, including an advisor, that allows them to determine the bundled package that best suits their wants and needs.

To enjoy this groundbreaking site, please visit: www.EnciendeteFios.com.

Lopez Negrete Communications, Inc., the Hispanic advertising agency of record for Verizon residential services, helped build and launch the new website.

About Verizon Communications Inc.

Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with more than 104 million total connections nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers seamless business solutions to customers around the world. A Dow 30 company, Verizon employs a diverse workforce of more than 196,000 and last year generated consolidated revenues of $106.6 billion. For more information, visit www.verizon.com.

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FiOS Website – Hispanic-focused Key Messages

Website Attributes

EnciendeteFiOS.com brings FiOS to life with customer portrayals and testimonials (opiniones) that reinforce the message that FiOS is about the experience.

This is the only website where the entire experience can be toggled between Spanish and English. Even testimonials are given by the customer in his or her own words in both languages.

Relevant content was created to make EnciendeteFiOS.com in-language and in-culture, according to consumer trends.

Through the website, FiOS clearly demonstrates TV, Internet and home phone superiority over the competition with interactive functions.

Consumer Engagement

EnciendeteFiOS.com informs and educates visitors about FiOS by serving content that resonates and connects at both a rational and emotional levels.

EnciendeteFiOS.com was created to deliver content in the way the consumer likes to consume it: more visuals than text to demonstrate the advantages of FiOS: a “show me,” as opposed to a “tell-me,” experience.

The customer experience through EnciendeteFiOS.com is completely customizable, where the product fits the person and not vice-versa.

EnciendeteFiOS.com creates a personalized user experience that simplifies the decision process, guiding the consumer with intuitive tools that allows them to determine the bundled package that best suits their wants and needs.

Website Launch

EnciendeteFiOS.com demonstrates Verizon’s commitment to delivering a premium online experience for our Hispanic consumers, and our promise to offer a superior entertainment experience.

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