Medical Center Improves Spanish-Language Services - Rush-Copley Medical Center in Aurora, Illinois

As the Hispanic population of Kane County grows, area hospitals are working to enhance Spanish-language services to meet the needs of Spanish-speaking patients.

During the past two years, Rush-Copley Medical Center in Aurora, Ill., has taken several steps to improve Hispanic patients’ experiences. The center expanded its interpreter service to a 24-hour program, launched a Spanish version of its website, and started a program to educate women on health issues in their native language.

“There is a great disparity between the size of the Hispanic population and the number of Hispanic RNs in the United States,” says Shawn O’Connor Tyrrell, RN, MSN, vice president of nursing services and chief nursing officer at Rush-Copley. “*

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