Latin American Contact Center Market Heats up

A burgeoning Hispanic population in the U.S. has created a strong demand for Spanish-speaking contact center agents. Many American companies find such agents in Mexico.

While Mexico’s close proximity and attractive labor costs are strong selling points, some companies are also starting to consider other Latin American alternatives, according to a destinationCRM.com article. Chile, Costa Rica, Argentina and Panama are among the options, says Peter Ryan, head of contact center outsourcing for Datamonitor.”*

*From: http://www.itbusinessedge.com
Traducido: usando Google o Altavista/Babel Fish

Stumble it! | |

Other posts that may interest you

Mexico's Leadership of US Bilingual Offshore Contact Center Services not Guaranteed says Datamonitor Analyst

Hispanic mobile media and advertising market heats up

Research Shows Spanish Companies Increasingly Locating Contact Centers in Latin America

University of of New Mexico Collection Featured in Exhibit at National Hispanic Cultural Center

Immigration debate heats up in the House - Florida

Latin-hunk triple bill heats up Toyota Center

Up & Coming Hispanic Teleservices Corp. Ranks High Among Worlds Top Call Center Providers

Resistance at US/Mexico border heats up in anticipation of next month's fence construction (Latina Lista)

Marketers Eye Atlanta's Growing Hispanic Community

Telecoms war heats up between Latin American giants - America Movil and Telefonica