Delta Launches Spanish-Language Kiosks for Growing International Customer Base

“-Delta is expanding the convenience of its Spanish-language services to now include self-service kiosks available in U.S. airports and in Puerto Rico. The Spanish-capable kiosks have the same functionality as the English version, are touch screen driven, and provide customers a robust and efficient self-service check-in channel. The addition of multi-language kiosks is one of many self-service globalization efforts underway to benefit customers worldwide.

Since 2005, Delta has expanded its flight offerings to Latin America and the Caribbean – adding more than 60 flights to 58 destinations in the region – and Spanish kiosks will ensure Delta is catering to the needs of the burgeoning Spanish-speaking population. By using Delta’s self-service kiosks, customers have quick and easy access to a wide variety of options:

— Fast 90-second check-in for international and domestic flights

– The ability to change flights to an earlier flight option

– Process medallion upgrades

In addition, Delta customers will now be able to pay for any excess baggage charges using a credit card at the kiosks and curbside check-in locations.

“Delta’s commitment to our customers worldwide is demonstrated by our ongoing efforts to develop products that cater to their needs and make travel more convenient,” said Rich Cordell, senior vice president of Airport Customer Service. “This check-in option speeds customers through our lobbies, and we are very pleased to make this convenience available to Spanish-speaking customers in their language of choice. Additionally, Delta is planning to offer French on our kiosks later this year to support our growing international customer base.”

Multi-language kiosks create a seamless transition for our customers, who now have the ability to select from six languages on delta.com – English, French, German, Italian, Spanish and Portuguese. Delta.com will be available in Russian, Chinese and Japanese later this year. “

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