ACS Bilingual Services Expand to More Than 1,800 Customer Care Representatives

“Affiliated Computer Services, Inc. NYSE: ACS - News, a premier provider of business process outsourcing and information technology solutions, announced today that its Spanish bilingual service capabilities have grown to include more than 1,800 customer care representatives.

Currently, ACS has 18,000 call center representatives in 75 centers across the United States and around the world. The Company has the capability of supporting 20 languages worldwide. ACS now operates multi-lingual programs in four countries, and has a nearly two-decade history of excellence in call center operations across a number of industries. More than 10 percent of all of ACS’ customer care representatives are Spanish bilingual, and the company expects as much as 50 percent growth in its bilingual operations over the next two years.

“ACS is aggressively helping our clients enhance their customer’s experience by increasing their ability to serve them in English or Spanish,” said Tom Blodgett, ACS Senior Managing Director, Business Process Outsourcing Services. “The Hispanic population is the largest and fastest growing minority in the United States. Through studies and experience, we’ve found that a large proportion of Spanish speaking customers prefer to be served in the language that is most familiar to them.”

Blodgett said that ACS is a complete solution provider experienced at developing and deploying world-class customer care centers, and offering bilingual services in every facet of its customer care capabilities. To meet the increasing demand for bilingual agents, ACS operates several bilingual centers in the United States, Mexico, and Spain. These centers house highly trained customer care representatives, seasoned management teams, and the latest in call center technology.

Over the last 18 years, ACS has steadily distinguished itself as a preeminent provider of global customer care solutions. ACS performs a wide variety of bilingual customer care and acquisition programs for top financial and communication companies, as well as a national chain of office supply stores.

ACS has been recognized by the call center industry with a number of awards honoring its consistently high service levels and customer satisfaction.”

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