AIG American General Launches Bilingual Customer Service Call Center Dedicated to Hispanic Individual Life Insurance Policyowners

“American General Life Insurance Company American General Life and The United States Life Insurance Company in the City of New York United States Life, member companies of American International Group, Inc. AIG, have launched a bilingual customer service call center specifically for Hispanic individual life insurance policyowners. Callers who dial the call center’s dedicated toll-free number, 1-800-835-6458, have access to bilingual Spanish- and English-speaking customer service representatives, Monday through Friday, 9 a.m. to 6 p.m. Eastern Time, to answer questions and assist with service requests on in-force individual life insurance – including universal life, term life and whole life – and individual supplemental health insurance policies issued by American General Life and United States Life, which are branded as “AIG American General,” the marketing name for the insurance companies and affiliates of AIG that comprise its domestic life insurance operations.

“The new call center represents just one example of AIG American General’s continued commitment to providing customer care to policyholders,” said Dan Trudan, Executive Vice President of Operations, Independent Distribution, AIG American General.

Callers to the Houston bilingual call center will have access to information on: policy features, coverages and provisions; billing inquiries and changes; value quotes and disbursements; claims and in-force reprojections; and changes in coverages or title.

“AIG American General has a holistic approach to multicultural marketing,” said Rick Niu, Vice President, Corporate Multicultural Marketing, AIG American General. “A core of our approach is policyowner service. The bilingual call center and our other efforts are born out of a strategy to offer a comprehensive and compelling value proposition to the multicultural communities in the U.S. through customer care that benefits policy owners and confirms AIG American General’s commitment to the insurance professionals who serve them.””

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